Refund policy

REFUNDS:

No refunds will be offered on items after 7 days. Please note, we cannot offer refunds on orders where customers have simply changed their minds.

We ask that all items are returned within 7 days of receipt of your order. Once we have received your order back to us, in the condition it was sent out, we will process your refund.

Refunds are only processed on orders if there is an issue with your order; IE: a book is printed in a manner that makes it unreadable.

 

Digital Products – Terms of Service

All digital products are final sale.

By purchasing any digital product from this store (including but not limited to eBooks, PDFs, digital downloads, bonus content, or digital rewards), you acknowledge and agree to the following terms:

1. No Refunds or Returns

All digital products are non-refundable and non-returnable.

Due to the nature of digital goods and instant delivery, all sales are final once access has been granted.

2. Delivery of Digital Goods

Digital products are delivered electronically via download link or third-party digital delivery service (such as BookFunnel).

Access is typically provided immediately after successful payment.

If you experience technical issues accessing your purchase, please contact support. We are happy to help resolve delivery issues, but this does not constitute grounds for a refund.

3. Unauthorized Purchases

If you believe your purchase was made in error or without authorization, please contact us immediately.

Initiating a chargeback or payment dispute after digital delivery constitutes a violation of these terms.

We reserve the right to dispute chargebacks by providing proof of delivery and access.

4. Personal Use Only

Digital products are licensed for personal, non-commercial use only.

You may not reproduce, redistribute, share, resell, or upload purchased digital content to any other platform.

5. Acceptance of Terms

By completing your purchase, you confirm that you:

• Understand the product is digital in nature

• Acknowledge that delivery is immediate

• Agree that the sale is final and non-refundable

 

DAMAGES & REPLACEMENTS:

While we understand damages can happen, please note January Bell is not responsible for small damages that can happen during the shipping process. We package with the utmost care. If small damage occurs during the shipping process, replacements will not be sent.

If your item arrives with significantly bad damage, contact us within 7 days of receipt of your order.

You will be asked to return your damaged product in order to receive a replacement or refund. There is no guarantee that the replacement, if available, will arrive undamaged. Special Editions are limited print runs, and once they run out, they may not be reordered.

Only one replacement per order.

We do not offer replacements for general wear and tear on books. We also do not offer replacements on merch items that have been used in ANY capacity after receipt of the order. We also do not offer replacements to customers who have been found to be resellers on Mercari or eBay.

We do not offer shipping labels for returns.

Please note, not all replacements are guaranteed. They are offered at our discretion.